What are voice data services?

We’re an accredited Red Box reseller. Through our partnership with Red box, we provide you with the most resilient, open and connected voice capture platform. Unlock the value of captured voice through seamless integration with your choice of applications or services via free and open APIs or by utilising Red Box’s Quantify application suite, or a combination of both.

About Red Box

Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (legacy and new), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data.

Working with our global reseller channel, we are trusted by leading organisations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) and we capture and secure millions of calls daily for over 3,000 customers around the world.


Solutions for a Voice First World

Choose a solution that captures all conversations. Capture, secure and unlock the inherent value of enterprise-wide voice with Red Box, a leading global provider of secure and resilient voice capture solutions.

With the most open and connected platform, Red Box capture all voice communications from anywhere, irrespective of source - without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence.

Never miss a spoken word

Installed on just one server, or virtualised, the Red Box recorder can capture analogue, digital, mobile, radio and IP telephony communications, as well as SMS, instant messages, and PC screens with Quantify screen data capture.

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Highly resilient

With automated failover between primary and secondary servers and the option of purchasing back up channels, Red Box supports the highest levels of resilience. Easily configurable alarms can be set to keep you up to date about system performance.

Flexible deployment options

For flexibility, Red Box Quantify supports on-site, virtual and hosted deployment models. Whichever option you choose, it’s easily scalable so can grow with your organisation.

Secure storage

Recorded communications are stored in the recorders local CallStore, with options for storage extensions or archiving to external network storage. Configuration options provide support for retention policies and regulatory compliance.

Unrivalled compatibility

Red Box Quantify is compatible with communication platforms across major telephony vendors and financial trading systems.


A choice of powerful applications

Red Box's application suite helps maximise the value of voice data.

Quantify Search and Replay

Retrieve recordings and replay conversations via our built-in Media Player based on your chosen search criteria. The perfect application for efficiently searching large volumes of spoken audio content, whether that’s for investigation, dispute resolution, call and transaction validation, or compliance checking.

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Quantify Live Acquire

Monitor and listen to calls as they happen. A great application for managers and supervisors to provide real-time coaching and assistance.

Quantify Event Reconstruct

Build a visual timeline of events and replay recordings sequentially or concurrently. A very useful application for collating recordings from multiple sources to compile evidence needed for auditing, disclosure and compliance.

Quantify Quality Management

Identify trends and employee training needs by automatically sampling calls for assessment and creating custom scoring forms based on set evaluation criteria.

Quantify Insight

Proactively check the status of your recording system through a visual dashboard and hands-off email reports. Access the data needed to understand and monitor system performance and prevent problems.

Agent Controls

Our agent controls, within the Red Box Workstation Client, provide optional client-side features to help control data that is being captured for each conversation such as PCI Suppression, Call annotation and Record on demand capabilities.


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We can deliver an end-to-end communications solution for your control room

Our solutions are fully-compatible with a range of voice data solutions, CAD and CRM systems. When you choose to work with us, we’ll manage your end-to-end control room communications suite - from call-taking, to dispatch and beyond.

Get in touch today to find out how we can start building your control room of tomorrow.


 

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