Service Desk Technical Trainee

The Service Desk Technician Trainee is a fantastic opportunity to train on the job and develop a career in IT Support. The Service Desk is the first point of contact for our internal and external customers that need technical support – via call or email. You will be using your technical knowledge to assist customers directly and escalating more technical issues to the Support Engineers.

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2nd Line Support Engineer

Our IT Support Engineers are the escalation point for our service desk team. The Support Engineers work with our customers on guiding them through technical advice and fault resolution while keeping in line with our service level agreements. Customer support is often carried out remotely but there will be regular visits to customer sites.

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