Customer Product Trainer

About us

As one of Hull’s leading tech businesses, we develop critical software and infrastructure for the emergency services and public safety control rooms. Our innovative and dynamic solutions serve, protect and connect society.  

Our technology helps to save lives daily, across the world – That’s pretty cool right?

Here in the UK, our technology is used by 69% of the Police Forces and you’ll also find APD technology at the heart of both the London Underground and Gatwick Airport.

Further afield, we have customers in Sweden’s hospital and the Swedish Police, as well as in Ireland and Iceland. We also keep Dubai Airport, the world’s busiest international passenger airport connected.

When you join APD Communications, you’ll be part of something much bigger. From our offices in Hull, we operate as a business unit within Northgate Public Services (NPS), which is a wholly owned NEC Corporation subsidiary.

Being part of the NPS Safety Division, and the NEC Corporation, means you’re joining a worldwide team of over 100,000 operating in over 70 countries. We all share a passion for developing innovative public safety solutions that create a brighter world for us as global citizens – does this sound like you?

Our culture

You will be part of a fantastic team, based in Hull who really make a positive difference to the society that we live in. Life at APD is fast paced, we don’t stand still, we embrace changes in technology and the opportunities that those changes provide.

We employ ‘Geeks with Goals’, people who love what they do with a passion, that are committed to helping us grow and who truly care that they can make a difference.

The people in our teams are our best asset, so our workplace is empowering, encouraging and everyone has a voice that is listened to. We have a flexible, trusted and collaborative environment in which our people thrive in.

Customer Product Trainer

We are looking for a Customer Trainer come all round customer champion to deliver on site training to our customers who use our control room software. This role brings our software applications to life.

You could be based from home, you will be trusted to manage your own schedule of training appointments with our customers around the country. You will be key to feeding back to the business any customer requirements. You will be a crucial member of the ‘Go Live’ team as your training will ensure the customer is getting the best service when our products are installed. You will be part of a control room roll out and bringing our software applications into live service, floor walking the control room to ensure the end users are supported and get the most from our applications. You will have overall responsibility of our training material for our software products.

Your role

  • Be an expert of and deliver training of our software products to our customers and our employees

  • Help identify and drive business benefits, right down to the process level and will become an extension to our customer, feeling to them like a free employee that adds massive value

  • Utilise other media to onboard users and keep them informed

  • Work with the Product Team with customer feedback and improvement suggestions

  • Travel to customer sites – home and abroad to deliver training on our software products

Skills and Experience

  • A desire to give great service to the customer – always looking to improve the user experience

  • The ability to create, update and deliver great training

  • Passionate about technology

  • Be proactive - able to use your initiative

  • Experience of control rooms or the emergency services is desirable

So, if you are a Customer Product Trainer looking for a job in tech and think APD is a place where you can develop your passion - apply now!

Please note due to the awesome work we do with the emergency services all employees must go through police vetting; this means we cannot accept applicants that do not have the last 3 years continuous residency in the UK. We cannot offer visa sponsorship.