Customer Support Specialist

The emergency services rely on our software to communicate with each other in potentially critical situations. We take great pride in our responsibility to provide the best technical support possible to ensure the emergency services can do their awesome work. If you are truly customer focused, can offer technical solutions and who thrives in a team environment, then we would love to hear from you.

To make sure you are confident in your role you will be fully trained on our products. When you are fully trained (9-12 months) you will be added to the rota of ‘on call’  out of hours shifts to enable our customers to access 24/7 support. You will be rewarded with a competitive salary and benefits package including shift allowance and over time pay.

The role

  • Provide customer support on technical queries, fault finding and rectification of our software products

  • Remote Provision of a Windows Patching & AV support service, and dealing with any customer issues pertaining to these.

  • Provision of remote Major Event & Major Incident support to customers.

  • Root cause analysis of issues.

  • SaaS configuration, patching, and SP implementations, plus monitoring of usage and capacity and receipt and resolution of Nagios alerts etc.

Do you have the skills to be our next Customer Support Specialist?

  • Excellent customer service and technical skills

  • Ability to perform remote diagnosis and resolution of issues with 3rd party interfaces, including the system links to CCTV (IP, Analogue), Time Sync, IOLANs, EISEC, and various 3rd party Mapping and/or Command and Control Systems.

  • Experience in providing technical support

  • Team player

  • Have experience in any of the following? - CCTV (IP, Analogue), Time Sync, IOLANs, EISEC, various 3rd party Mapping and/or Command and Control Systems, telephony systems including Avaya, CISCO Call Manager, CT Connect, and TAPI, Windows Patching & AV support

If you think you could be our next Geek With A Goal – get in touch!

Due to the awesome work we do with the emergency services all of our employees must go through a police vetting process and have 3 years continuous residency in the UK. We are unable to offer visa sponsorship.

To apply for this role please send your cv and cover letter to careers@apdcomms.com