Telephony you can rely on

We understand the vital role telephony plays within the control room in helping you communicate with the public and, ultimately, save lives. 

We'll provide you with a system you can rely on and work with you to ensure it meets your control room's needs and helps you continue to deliver the best service you can.

 

 

Full end-to-end solution

We understand trying to get separate systems to work together can be a pain. We can integrate a variety of different telephone systems, including Avaya, Cisco, Nortel, Ericsson (and more!) saving you the headache.

And with full integration to Aspire and Cortex, you'll have a complete end-to-end solution from CRM through to ICCS.

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Go digital with VoIP

Experience the best digital telephony has to offer with Voice over IP. Take away all of the hassle of hardware and ensure you're ready for the new Emergency Services Network.

 

 
 

Not just your traditional telephone

Boost your control room's effectiveness by adding multiple channels onto your workstation's capability. As well as telephony, your agents will be able to handle interactions via social media, SMS and web chat with skill-based routing helping match demand appropriately.

Plus you'll have the full range of telephony services to enjoy, including:

  • Call recording

  • Call Conferencing

  • Caller ID

  • Call Routing

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Learn more about the other services we offer below.