Software pioneer APD Communications has announced an alliance with fellow technology market leader RapidDeploy to provide a complete hosted solution for control room operations globally.
The collaboration brings together complementary, cloud-based technologies to enhance the efficiency and effectiveness of critical control operations.
It offers an unrivalled combination of APD’s Cortex software-only Integrated Communication Control System (ICCS) with RapidDeploy’s mission-critical dispatch solution.
Cortex is used to answer emergency calls and communicate with frontline responders in more than 70 control rooms around the world. The software brings radio, telephony, CCTV and access control together on one screen, enabling organisations to connect, collaborate and communicate rapidly and effectively.
RapidDeploy provides an innovative cloud-based call-taking and Computer-Aided Dispatch (CAD) platform serving public safety and other markets. The RapidDeploy system simplifies the complexity of emergency dispatch through precise address location, improved situational awareness, allocation of appropriate resources for optimised response, mobile field service apps and advanced incident management tools.
APD Marketing and Sales Manager Rhiannon Beeson said: “Our work with RapidDeploy is exciting for both businesses and also for our customers. We’re delighted to be working with a partner that shares our vision for cloud-based technologies that break the boundaries of tech development.
“Our complementary technologies will sit alongside each other to create a full control room suite, for handling calls through our Cortex software and dispatching the required resources through RapidDeploy.”
“We’re changing the way control rooms operate by delivering the very latest technology and harnessing the power of the cloud to deliver truly flexible, innovative and cost-effective control room solutions for the global critical communications market.”
Steven Raucher, Chief Executive Officer of RapidDeploy, said: “By announcing this partnership, we have selected the most innovative control room integrator in both the UK and United Arab Emirates. We look forward to building a successful partnership as we bring our best of breed CAD solution to a broader public safety market.”
The alliance is APD’s second with a CAD supplier and builds on an existing relationship with digital transformation leader Sopra Steria and its command and control solution, SmartSTORM.
Mrs Beeson added: “By introducing another CAD partner to our portfolio we’re giving our customers more choice if they contract through us. They can build a control room solution with us that brings in more than just our own technology. The solution is already available on UK frameworks and therefore easier for our customers to purchase.
“This new collaboration means we’re well placed to expand further into international markets and offer more organisations managing critical control operations the benefits of entirely scalable, flexible and adaptable cloud-based technologies that deliver efficient operational workflows for the entire control room.”
APD’s software is a vital part in the infrastructure supporting the emergency services and transport and aviation operators nationally and internationally.
The company’s technology is used by 69% of UK police forces; several fire services, helps to run the London Underground; and is a key part of the critical communications infrastructure at Dubai International, the world’s busiest airport.
APD is also at the cutting edge of software development for the Emergency Services Network (ESN), a new, state-of-the-art communications network for the UK’s emergency services.
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