Aspire, a contact management solution is compatible with key Avaya Inc.’s Contact Center Rls 7.x and Avaya Aura® Communication Manager Rls 8.x.
APD Communications, a leading critical communications provider, today announced that its Aspire 7.x solution is compliant with key Avaya Inc.’s Contact Center Rls 7.x and Avaya Aura® Communication Manager Rls 8.x. solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
The Aspire 7.x is our contact management solution designed to help public safety control rooms identify and protect vulnerable people storing and presenting historical data when a recognised number calls into the control room. This software solution is highly used across the emergency services sector, helping tackle the demand of call volumes and times. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Contact Center Rls 7.x and Avaya Aura® Communication Manager Rls 8.
“We are thrilled to successfully complete compliance testing of our Aspire 7.x CRM solution – Solutions which are used by critical communication control rooms across the globe. As we continue to develop on open, standards-based platforms, it helps our customers incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure.”
Rhiannon Beeson, Commercial Director, APD Communications
APD Communications is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, APD Communications can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
“Technology partners like APD Communications are helping Avaya build our network of DevConnect compliant solutions. Innovative software like Aspire 7.x contact management solutions help strengthen our position as a provider of business collaboration and communications solutions.”
Eric Rossman, Vice president, Partners, Developers and Alliances, Avaya