An international campaign which shines a light on critical control room staff is returning for a second year, with organisers urging emergency services organisations to make it even bigger and better.
Running from Monday 18th to Sunday 27th October, International Control Room Week will bang the drum to celebrate and raise awareness of the vital role played by control room teams dealing with traumatic and distressing situations on a daily basis.
APD Communications, a leading critical communications provider, today announced that its Aspire 7.x solution is compliant with key Avaya Inc.’s Contact Center Rls 7.x and Avaya Aura® Communication Manager Rls 8.x. solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
We're over the moon to see Declan Whiting, one of our Software Engineers take home the highly recommended runner up award at the Hull and East Yorkshire People in Business Awards 2019.
The APD Development and Test Team were also shortlisted, for their achievements in delivering cutting-edge software solutions for the emergency services in the UK and around the word , in the Team Impact category, which is a fantastic achievement and something that we are really proud of.
Bright sparks at technology leader APD Communications have been shortlisted for recognition across more than one awards event – both at local and international levels.
The awards are regarded as the most sought after in the field of critical communications and Declan is vying for the Young Engineer prize with two rising stars each from industry leaders Motorola Solutions and Sepura.
At just 26, Declan is playing an integral part in transforming the critical communications market through directly engineering the very latest solutions for emergency services’ critical communications networks.
Our new home is a 15,000sq ft ultra-modern tech hub with a traditional exterior that will be filled with our team of over 100 employees. The building has been designed to promote collaborative working and will feature “focus pods” and social spaces.
Housing our industry-leading development teams the new building feature several dedicated test labs, which has quadrupled in size, meaning more equipment, more people and the facilitate the build of world class software.
It is nearly 80 years since CCTV first came to the UK, and in that time the prevalence of cameras, appetite for systems and the sophistication of technology has advanced immeasurably.
The shift from analogue to digital equipment and from simple image capture to augmented technology has been rapid and storing video footage in the cloud has gained serious traction in recent years. With most modern systems now featuring IP-based cameras and equipment, they can maximise this technology. Instead of sending video data to a static recorder, fixed or mobile cameras connected to an IP network send the footage directly to the cloud, giving organisations much more flexibility when it comes to storing, accessing and managing their surveillance footage.
APD has revealed it is to occupy a two-storey building currently undergoing a £2m redevelopment to create a stunning, purpose-designed environment for one of the region’s leading digital businesses.
The company, which develops cutting-edge software for the emergency services and critical control operations, is taking over the landmark former Jobcentre Plus building on the corner of Market Place and South Church Side in Hull’s regenerated Old Town.
Northgate Public Services (NPS), a wholly owned NEC Corporation subsidiary, has today announced the acquisition of APD Communications, a leading software supplier to the emergency services, public safety and control room markets.
Technology pioneer APD Communications has been named among the winners in prestigious awards recognising the finest businesses in Hull and East Yorkshire. Hull-based APD claimed the Medium-sized Business of the Year award at the Hull Daily Mail Business Awards.
Thousands of behind-the-scenes heroes of the emergency services are joining the first International Control Room Week.
The week is aimed at raising public awareness of the life-saving and life-changing work of staff in emergency services control rooms, with almost 170 critical control operations the length and breadth of Britain taking part.
Taking place from October 22-28, International Control Room Week will raise awareness of the life-saving and life-changing work of staff in emergency services control rooms who deal with harrowing and distressing situations on a daily basis.
Our technology – the Cloud Control Room – was chosen by the judging panel as one of three finalists for the Best Digital Innovation award. As an agile business that serves 69% of UK police forces, we’re proud that our latest innovation – the Cloud Control Room – which offers a totally new way of operating critical control rooms – has been given this recognition.
We're delighted to have unveiled a striking work of art we've created, that reflects the incredible work of our customers in the emergency services. As a pioneering Hull-based business, we chose our city’s Centre for Digital Innovation (C4DI) tech hub as the launch venue for this colourful illustration of our work supporting emergency services organisations.
APD Communications are proud to announce that it has become a member of the European Emergency Number Association, EENA.
EENA is a non-governmental organisation based in Brussels, Belgium with the mission to contribute to improving the safety and security of people. This also aligns with APD Communications core values which is to help organisations protect and preserve society with secure, intelligent and connected control room technologies.
We've been shortlisted as a finalist with our hosted control room technology in the 'Best use of Control Room Systems' category, and our very own Ermin Huremovic is a finalist for the 'Young Engineer of the Year' at the prestigious International Critical Communications Awards. We'll attend the awards ceremony on 15 May 2018, which is taking place in Berlin, where the winner will be unveiled.
The unsung heroes of Britain’s blue light services have been honoured in the first national awards for control room staff. The APD Control Room Awards 2018 celebrate the extraordinary and selfless contribution of behind-the-scenes staff who play a critical role in the response to emergency incidents day in and day out, often dealing with harrowing and distressing situations.
We're delighted to announce that we're backing the drive to develop a new generation of tech talent by supporting Hull’s employer-led school. In light of our position as a market leader developing software for emergency services organisations and mission-critical operations, we've become a Major Partner of the pioneering Ron Dearing University Technical College (UTC).
Shortlisted entries recognised the extraordinary, behind-the-scenes contribution of control room staff in serving society, keeping the public safe and secure, and responding to the most difficult and harrowing situations and emergency incidents.
The Control Room Awards, which we launched in November 2017, are the first to recognise and reward the unsung heroes within critical control rooms across the UK. The event has been endorsed by several emergency services organisations, including British APCO, and is being supported by a handful of generous sponsors – telent as the platinum partner, alongside Sopra Steria, Seed Software, ICCRA and Red Box Recorders.
Two pioneering technology companies have been announced as the latest sponsors of the first national Control Room Awards. Both organisations have long-standing relationships within emergency and critical control rooms.
We've been shortlisted as a finalist in the 'Innovation of the Year' category at the respected Excellence in Fire and Emergency Awards and will attend a ceremony on 8 December, where the winner will be unveiled. This comes just three weeks after being crowned winner of the 'Innovation and Technology' award at the Hull Daily Mail Business Awards on 16 November.
Today, we launched the first awards to recognise and celebrate unsung heroes working behind the scenes in control rooms across the UK. The awards are the first to recognise the achievements of control room staff in their day-to-day duties, often dealing with harrowing and distressing situations.
The United Kingdom has four emergency services: Police, Fire, Ambulance and Her Majesty’s Coastguard.
Each service, although independent, works in close collaboration with its counterparts, especially when incidents call upon a multi-agency response. Whilst there are many similarities in how each service delivers its emergency response operations, there can be marked differences.
Here, we look at how H.M. Coastguard – perhaps the least well known of the four emergency services – is structured, its approach to emergency response co-ordination within the control room and typical emergencies to which it responds, day in and day out.
The use of technology in practically every area of modern life means that digital evidence is now available at almost any conceivable crime scene, accident or other incident. This could include CCTV or smartphone footage of an assault in public, a social media trail relating to online hate crime, or a record of which devices connected to the WI-FI router at a property that has been burgled.
The core roles of call taking and dispatching calls as well as those of supervisors and team leaders are all still present in a digital era but what new roles are being created because of digital?
Tech business APD Communications has moved into ultra-modern new offices as a springboard for further growth.
APD’s move into purpose-designed headquarters in the historic heart of Hull has equipped the business to build on its ever-growing reputation as leading provider of technology for emergency services and critical control operations.
The control room serves as a vital heartbeat in the overall operation, no matter which sector.
From emergency services’ control rooms, dispatching resources and help to members of the community in need; to nuclear plants monitoring activity and transport hubs ensuring all services run on time and safely - the common thread is continuous operation by the operators who manage everything that comes into and goes out of that function.
The emergency services are increasingly utilising technologies which are playing a major part in leading transformations within each of these organisations. In this post we take a closer look at just how far things have come and the opportunities that are on the horizon as the digital age accelerates.
We’d also love to hear your stories of how technology has changed working practices for the better across the emergency services. What has been the biggest change in technology that has had the most impact for you and your teams?
Use the hashtag #IRememberWhen on social media so that we can share your thoughts.
Our emergency services personnel deal with a range of challenges and stressful situations often on a daily basis and it’s more important now than ever that they are offered the support to deal with the situations they face every day. It’s not surprising that, the mental health charity Mind recently reported that poor mental health continues to be an issue across all of the emergency services
During emergencies, alert systems can provide a crucial way of conveying important, potentially lifesaving information to members of the public. The UK Government has committed to evaluating how our existing alert systems can be improved.
New voice technologies are fast emerging across the digital landscape, in all walks of life – from home to work, in business and leisure.
Dominating the new voice trend is the changing nature of online search. Experts predict that by 2020, 50% of all searches will be conducted by voice as opposed to through text-input as we’ve known since the inception of the modern internet.
One of the real challenges of transiting to ESN is first and foremost delivering business as usual. Control rooms up and down the country must be able to continue doing their job, with zero downtime, despite the technical changes.
Facial recognition technology is arguably one of the biggest current obsession of the tech industry and whilst the industry seems to be split on its benefits vs intrusion - the work that is going on around embedding into live into Control Room's is fascinating.
As part of our commitment to the control room community, we're proud to support Police Scotland as a sponsor of the C3 Division awards scheme which recognised the good work, dedication and many achievements of staff across the division.
We take a look back over the tech packed two days of the BAPCO Annual Conference 2019 – seeking out the trends, the latest tech and what themes are emerging from the public safety sector that may impact the Control Room.
The pace of change facing the emergency services is unprecedented. Shifts in technology, an ageing and more diverse society, political uncertainty, continued severe threat levels of international terrorism as well as reduced budgets can only put extra demand on the emergency services.
As part of our commitment to the fire and rescue service, we’re proud to announce our title as Gold Partner for the prestigious National Fire Chiefs Council (NFCC) Spring Conference, taking place 9-10 April 2019 in Leeds, UK.
The HMICFRS have inspected 14 services in the first tranche of inspections. In carrying out their inspections of all 45 fire and rescue services in England, they answer three main questions regarding the effectiveness, efficiency and culture of the fire and rescue service.
Technology is developing at an alarming rate. Five years ago, who would have thought we’d be tweeting, sending texts and reading the latest headlines from our watches? With these technological advances marching ahead in our personal lives, we look at five ways they could also change contact patterns in today’s control room.
As the Senior Contact Manager for West Yorkshire Police, Tom Donohue has heard every kind of call imaginable - the good, the bad and the ugly. We caught up with Tom just after the Christmas and New Year period - which is notoriously busy for emergency control rooms like his - to talk about his role in contact, increasing demand and the changing landscape - driven by technology.
As we head towards this point in the year, it's a good time to think about those less fortunate than us for whom, the festive period represents increased hours and very often increased demand for service.
The project to create a £1.2bn 4G Emergency Services Network (ESN), to be run by EE, has been under way for three years, but has run into several delays. In this feature, we look at the latest ESN updates from network testing, coverage and devices.
In part 4 of this learning series, we focus on two very different technologies - chatbots and robots. We’ll cover each one separately, first explaining what they are before going into case studies of how emergency services organisations are applying them today.
We’re proud to be a Platinum Partner of British APCO – the British Association of Public Safety Communications Officials. This month, we’ve spoken to Ian Thompson – CEO of the British APCO – to find out what’s new for the organisation and its members.
Have you ever wondered what it’s like to create mission-critical software for emergency control rooms? We take you behind the scenes to meet Usharani Arugonda, one of our talented SQA Engineers to find out just that.
As we launch International Control Room Week – which is taking place 22 – 28 October 2018, we’re looking at ways to help you stay healthy in the control room.
We asked our very own expert, Sara McDougall, to share her top tips. Sara has over 16 years’ operational experience in emergency services’ control rooms and now works with our customers as the APD Training Consultant.
At the heart of two control centres, Dubai International Airport have chosen APD’s Cortex system. The Emirates Group, which includes one of the world’s major airlines relies on the Integrated Communications Control System. It enables the control room operators to manage all radio,telephone, intercom and web services. Not to mention linking 6,500 ground staff throughout the airport.
APD’s Artemis solution helps police forces, councils and local governments improve the way their vehicles are driven and their resources are deployed. Previously, individual customers had to install and manage the hardware, related WAN and mobile data/SIMs needed to run Artemis — but that’s all changed since APD partnered with UKCloud to offer Artemis as a service, hosted on its UK-sovereign, UK-assured platform.
In March 2014, North Yorkshire Police decided to extend Aspire across all Front Counters in their force area. The aim was to better support Front Counter staff in providing an improved customer service.
Northamptonshire Police needed to make savings of £17 million by 2015. And a further £23 million by 2017. The Force have had to look hard at its operations with an ambitious transformation programme underway. Artemis has helped make savings and increase efficiency across their fleet.