Northgate Public Services (NPS), a wholly owned NEC Corporation subsidiary, has today announced the acquisition of APD Communications, a leading software supplier to the emergency services, public safety and control room markets.
Technology pioneer APD Communications has been named among the winners in prestigious awards recognising the finest businesses in Hull and East Yorkshire. Hull-based APD claimed the Medium-sized Business of the Year award at the Hull Daily Mail Business Awards.
Thousands of behind-the-scenes heroes of the emergency services are joining the first International Control Room Week.
The week is aimed at raising public awareness of the life-saving and life-changing work of staff in emergency services control rooms, with almost 170 critical control operations the length and breadth of Britain taking part.
Taking place from October 22-28, International Control Room Week will raise awareness of the life-saving and life-changing work of staff in emergency services control rooms who deal with harrowing and distressing situations on a daily basis.
Our technology – the Cloud Control Room – was chosen by the judging panel as one of three finalists for the Best Digital Innovation award. As an agile business that serves 69% of UK police forces, we’re proud that our latest innovation – the Cloud Control Room – which offers a totally new way of operating critical control rooms – has been given this recognition.
We're delighted to have unveiled a striking work of art we've created, that reflects the incredible work of our customers in the emergency services. As a pioneering Hull-based business, we chose our city’s Centre for Digital Innovation (C4DI) tech hub as the launch venue for this colourful illustration of our work supporting emergency services organisations.
APD Communications are proud to announce that it has become a member of the European Emergency Number Association, EENA.
EENA is a non-governmental organisation based in Brussels, Belgium with the mission to contribute to improving the safety and security of people. This also aligns with APD Communications core values which is to help organisations protect and preserve society with secure, intelligent and connected control room technologies.
We've been shortlisted as a finalist with our hosted control room technology in the 'Best use of Control Room Systems' category, and our very own Ermin Huremovic is a finalist for the 'Young Engineer of the Year' at the prestigious International Critical Communications Awards. We'll attend the awards ceremony on 15 May 2018, which is taking place in Berlin, where the winner will be unveiled.
The unsung heroes of Britain’s blue light services have been honoured in the first national awards for control room staff. The APD Control Room Awards 2018 celebrate the extraordinary and selfless contribution of behind-the-scenes staff who play a critical role in the response to emergency incidents day in and day out, often dealing with harrowing and distressing situations.
We're delighted to announce that we're backing the drive to develop a new generation of tech talent by supporting Hull’s employer-led school. In light of our position as a market leader developing software for emergency services organisations and mission-critical operations, we've become a Major Partner of the pioneering Ron Dearing University Technical College (UTC).
Shortlisted entries recognised the extraordinary, behind-the-scenes contribution of control room staff in serving society, keeping the public safe and secure, and responding to the most difficult and harrowing situations and emergency incidents.
The Control Room Awards, which we launched in November 2017, are the first to recognise and reward the unsung heroes within critical control rooms across the UK. The event has been endorsed by several emergency services organisations, including British APCO, and is being supported by a handful of generous sponsors – telent as the platinum partner, alongside Sopra Steria, Seed Software, ICCRA and Red Box Recorders.
Two pioneering technology companies have been announced as the latest sponsors of the first national Control Room Awards. Both organisations have long-standing relationships within emergency and critical control rooms.
We've been shortlisted as a finalist in the 'Innovation of the Year' category at the respected Excellence in Fire and Emergency Awards and will attend a ceremony on 8 December, where the winner will be unveiled. This comes just three weeks after being crowned winner of the 'Innovation and Technology' award at the Hull Daily Mail Business Awards on 16 November.
Today, we launched the first awards to recognise and celebrate unsung heroes working behind the scenes in control rooms across the UK. The awards are the first to recognise the achievements of control room staff in their day-to-day duties, often dealing with harrowing and distressing situations.
Mission critical solutions specialist APD Communications is supporting a Wiltshire Police team on a sponsored cycle ride to raise funds for a guide dogs charity.
Partially-sighted Anthony Bristowe, Police Call Handler with the Wiltshire force, is aiming to raise £5,000 for the Guide Dogs Organisation by embarking on a 250-mile journey from Land’s End to Bradford on Avon, Wiltshire.
We take a look back over the tech packed two days of the BAPCO Annual Conference 2019 – seeking out the trends, the latest tech and what themes are emerging from the public safety sector that may impact the Control Room.
The pace of change facing the emergency services is unprecedented. Shifts in technology, an ageing and more diverse society, political uncertainty, continued severe threat levels of international terrorism as well as reduced budgets can only put extra demand on the emergency services.
As part of our commitment to the fire and rescue service, we’re proud to announce our title as Gold Partner for the prestigious National Fire Chiefs Council (NFCC) Spring Conference, taking place 9-10 April 2019 in Leeds, UK.
The HMICFRS have inspected 14 services in the first tranche of inspections. In carrying out their inspections of all 45 fire and rescue services in England, they answer three main questions regarding the effectiveness, efficiency and culture of the fire and rescue service.
Technology is developing at an alarming rate. Five years ago, who would have thought we’d be tweeting, sending texts and reading the latest headlines from our watches? With these technological advances marching ahead in our personal lives, we look at five ways they could also change contact patterns in today’s control room.
As the Senior Contact Manager for West Yorkshire Police, Tom Donohue has heard every kind of call imaginable - the good, the bad and the ugly. We caught up with Tom just after the Christmas and New Year period - which is notoriously busy for emergency control rooms like his - to talk about his role in contact, increasing demand and the changing landscape - driven by technology.
As we head towards this point in the year, it's a good time to think about those less fortunate than us for whom, the festive period represents increased hours and very often increased demand for service.
The project to create a £1.2bn 4G Emergency Services Network (ESN), to be run by EE, has been under way for three years, but has run into several delays. In this feature, we look at the latest ESN updates from network testing, coverage and devices.
In part 4 of this learning series, we focus on two very different technologies - chatbots and robots. We’ll cover each one separately, first explaining what they are before going into case studies of how emergency services organisations are applying them today.
We’re proud to be a Platinum Partner of British APCO – the British Association of Public Safety Communications Officials. This month, we’ve spoken to Ian Thompson – CEO of the British APCO – to find out what’s new for the organisation and its members.
Have you ever wondered what it’s like to create mission-critical software for emergency control rooms? We take you behind the scenes to meet Usharani Arugonda, one of our talented SQA Engineers to find out just that.
As we launch International Control Room Week – which is taking place 22 – 28 October 2018, we’re looking at ways to help you stay healthy in the control room.
We asked our very own expert, Sara McDougall, to share her top tips. Sara has over 16 years’ operational experience in emergency services’ control rooms and now works with our customers as the APD Training Consultant.
Self-driving vehicles hold the promise to improve road safety and offer new mobility options to millions of people across the globe. Whether they’re saving lives or helping people run errands, commute to work, or drop children off at school, fully self-driving vehicles hold enormous potential to transform people’s lives.
Trump’s presidential visit to the UK, the World Cup, the hottest summer since 1976, biological weapon attack, wildfires, festivals and Pride parade created one the of busiest, most demanding times of the year for all our emergency services.
Mental Health in the emergency services is often largely focused on front line staff i.e. the paramedics, firefighters and police officers. However, little is known of the impact on call handlers who make critical decisions in assessing what type of emergency response to dispatch.
With the developments in virtual, augmented and mixed realities continuing to offer new opportunities for a multitude of applications, it is not unsurprising that their potential for use within the emergency services is being explored across the globe.
The police, fire, ambulance services – amongst others - can use social media sites to disseminate safety advice and raise situational awareness across the population, which can ultimately help save lives and protect society. But how do you get started? Find out more in this latest blog post.
Celebrated each June, Pride Month is about celebrating love, acceptance, education, and awareness, while acknowledging equality for the LGBTQ community.
What’s magical is that this celebration is for everyone: no matter who or how we love, or how we identify, Pride is about diversity – and it’s wonderful to see such integral involvement by our emergency services.
In this Learning Zone series, we explore in more detail the newest and most exciting technology on the horizon for the emergency services. In this issue, we’re looking at drones and their application in this environment. Stay tuned over the coming months for insights on augmented and virtual reality, driverless vehicles, robotics, smart cities and artificial intelligence.
Managing control room demand is one of the biggest operational challenges faced by the emergency services. Between February and April 2018, we carried out a survey to discover, in more detail, the challenges facing control rooms across the UK. Let’s take a look at the early insights from the initial data analysis.
As we move closer to the Emergency Services Network (ESN) completion date, we've reviewed the current status of 4G coverage and the challenges involved in deploying this network - even in the most difficult of geographic locations. From planning to commercial and technical considerations, read this post for a full breakdown of what's going on behind the scenes in readiness for the switch.
Social Media use within the emergency services has grown significantly in recent years, with the majority of services using at least one social media network. In this post we’ll take a look at how social media is being used by the emergency services and also at some of the pros and cons of its use.
There has been a number of updates in recent weeks on the status of the Emergency Services Network (ESN) both from parliament and at the recent BAPCO event. In this post we’ll take a look at recent announcements, both of the network itself and new device launches.
At the heart of two control centres, Dubai International Airport have chosen APD’s Cortex system. The Emirates Group, which includes one of the world’s major airlines relies on the Integrated Communications Control System. It enables the control room operators to manage all radio,telephone, intercom and web services. Not to mention linking 6,500 ground staff throughout the airport.
APD’s Artemis solution helps police forces, councils and local governments improve the way their vehicles are driven and their resources are deployed. Previously, individual customers had to install and manage the hardware, related WAN and mobile data/SIMs needed to run Artemis — but that’s all changed since APD partnered with UKCloud to offer Artemis as a service, hosted on its UK-sovereign, UK-assured platform.
In March 2014, North Yorkshire Police decided to extend Aspire across all Front Counters in their force area. The aim was to better support Front Counter staff in providing an improved customer service.
Northamptonshire Police needed to make savings of £17 million by 2015. And a further £23 million by 2017. The Force have had to look hard at its operations with an ambitious transformation programme underway. Artemis has helped make savings and increase efficiency across their fleet.