Five ways digital technology could change contact in the control room

Five ways digital technology could change contact in the control room

Technology is developing at an alarming rate. Five years ago, who would have thought we’d be tweeting, sending texts and reading the latest headlines from our watches? With these technological advances marching ahead in our personal lives, we look at five ways they could also change contact patterns in today’s control room.

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Tom Donohoe of West Yorkshire Police talks bots, demand and technology in the control room today 

Tom Donohoe of West Yorkshire Police talks bots, demand and technology in the control room today 

As the Senior Contact Manager for West Yorkshire Police, Tom Donohue has heard every kind of call imaginable - the good, the bad and the ugly. We caught up with Tom just after the Christmas and New Year period - which is notoriously busy for emergency control rooms like his - to talk about his role in contact, increasing demand and the changing landscape - driven by technology.

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