How is going digital changing the roles available within the police control room?

How is going digital changing the roles available within the police control room?

The use of technology in practically every area of modern life means that digital evidence is now available at almost any conceivable crime scene, accident or other incident. This could include CCTV or smartphone footage of an assault in public, a social media trail relating to online hate crime, or a record of which devices connected to the WI-FI router at a property that has been burgled.

The core roles of call taking and dispatching calls as well as those of supervisors and team leaders are all still present in a digital era but what new roles are being created because of digital?

Read More

Five ways digital technology could change contact in the control room

Five ways digital technology could change contact in the control room

Technology is developing at an alarming rate. Five years ago, who would have thought we’d be tweeting, sending texts and reading the latest headlines from our watches? With these technological advances marching ahead in our personal lives, we look at five ways they could also change contact patterns in today’s control room.

Read More