European Emergency Number Association delivers impressive conference with critical outputs for global critical communications

Every year, professionals from across the public safety field meet at the EENA Conference for three days packed full of inspiring sessions, insightful presentations and innovative exhibitions.

This year, over 900 experts came together in Dubrovnik, from over 60 countries, all with a desire to learn, share ideas and improve people’s safety.

Mike isherwood, managing director of apd participates in the cloud services session at eena 2019

Mike isherwood, managing director of apd participates in the cloud services session at eena 2019

The team from APD Communications were at the forefront of the conference.

As well as sharing the very latest insights on the cloud in the control room – delivered by APD Managing Director Mike Isherwood as part of the ‘Cloud Services and Emergency Services’ session, delegates were given the opportunity to interact with cutting-edge control room tech at the APD exhibition stand.  

We were proud to join our peers from all sectors of the emergency services field, from researchers and emergency services professionals, to solution-providers, mobile network operators and EU institution representatives at this world-class conference and exhibition.

Let’s look at some of the hot topics from this year’s show.  

1) Cloud and the emergency services

With the emergency services facing many IT challenges, cloud and hybrid cloud solutions can alleviate many of the issues.

Supporting a scalable, highly available, up-to-date infrastructure and facilitating the consolidation of the IT estate, they can significantly reduce costs and increase operational efficiencies.

Mike Isherwood was joined by Iratxe Gomez, Presales Manager from Atos, Bill Mertka, the Vice Chair of EENA and Kirk Arthur of Microsoft to discuss the ways in which we can deliver cloud solutions for everyone’s benefit. Don’t forget to check out our very own Cloud Control Room solution for your control room.


2) Social media for the emergency services

Rob Moore of West Midlands Ambulance Service, Aditya Mishra, Uttar Pradesh Police, Remy Bossu from LastQuake and Joao Nunes from the National Institute for Medical Emergencies Portugal talked about how Social media has a significant impact on emergency management as it includes steps to broadcast important safety information, correct misinformation and build situational awareness.

More and more public safety professionals are embracing the trend, but there is a lot of room for progress – over the coming months and years, we’ll see this area rapidly develop. Find out more about the future of social media and the emergency services here.


3) Call-takers’ and dispatchers’ wellness: Mental and physical health, Ergonomics

Jules Lockett of London Ambulance, Kaili Tamm from the Ministry of the Interior, Marty Smyth from Emergency Services Telecommunications Authority of Australia and Susanne Ottenddorfer discuss the stress experienced by call-takers and dispatchers can develop with listening to what is someone else’s absolute worst day, every day at work. The job is stressful, and conditions are not always perfect – for example, just sitting for extended periods of time affects various health issues. We’re currently conducting a global research programme on mental health and wellbeing in the control room, the results from which will be available as a whitepaper. To take part and have your voice heard, click here.


4) Artificial intelligence and the emergency services

This session shared with us some concrete cases where artificial intelligence and machine learning are used to support emergency services and improve their response to the public. From exploring how we can use devices to detect cardiac arrest, to understanding the ways that AI delivering medical care - in particular, how we can use technology to identify injuries quicker and deploy the best response for that particular need, this is a promising area for growth.


Want to read more?

Visit the official EENA website to download all conference materials including presentations, pictures and videos of the sessions.

Find out where we’re going next…

We’re fully engaged with the global critical communications events schedule. We’d love to meet you at the upcoming conferences and exhibitions we’ll be attending.

Check out what’s next in our events calendar.