Future of telematics: risks and benefits of control room integration

As mentioned in my blog post The future of telematics: integration to the control room, I recounted a story of when I was in a police control room recently where the police provided a fantastically quick and coordinated response made possible by integrating telematics into a control room.

This post will now look at what the potential benefits and risks would be of integrating telematics to the control room.

So what are the benefits?

  • Integrates fleet
  • Reduces fleet spend
  • Location in C&C
  • Increases investment
  • Video IDR integration
  • Sat Nav integration

First and foremost, it integrates fleet into the operation itself and effectively elevates fleet to an operational level.

Secondly, it reduces fleet spend. How does it do that? For one, through the consolidation of SIM cards - admittedly, this isn't a huge saving. However, once you start integrating and upgrading telematics to be part of a control room, you get to share the cost with the control room.
You can also get location and Sat-Nav dispatch into Command and Control. All of these things are possible today yet moving to ESN is a great opportunity to do more.

And what are the risks?

If you buy for fleet only, you run the risk of not buying the right solution and then not being able to take advantage of ESN. You might also lose credibility as many emergency services today are demanding video integration and Command and Control integration and asking fleet to do the same. 

Vehicle security is another issue. ESN will change the way information is shared as it sends it back to the force itself. With many telematics solutions being hosted, sending emergency services' vehicle information unencrypted is a challenge. Ensuring end-to-end encryption for sending this information over ESN is essential.