Tom Donohoe of West Yorkshire Police talks bots, demand and technology in the control room today 

Tom Donohoe of West Yorkshire Police talks bots, demand and technology in the control room today 

As the Senior Contact Manager for West Yorkshire Police, Tom Donohue has heard every kind of call imaginable - the good, the bad and the ugly. We caught up with Tom just after the Christmas and New Year period - which is notoriously busy for emergency control rooms like his - to talk about his role in contact, increasing demand and the changing landscape - driven by technology.

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