New for 2019, International Control Room Week was looking for some extra-special people (and their canine friends, too!) who always go that extra mile. As part of the campaign, we've been keeping an eye out for the Best Dog and the Best Dressed Control Room. We're delighted to announce who's taking the prizes for this year.Read More
More than 11,000 control room employees have joined an international campaign celebrating their vital life-saving and life-changing work.
They supported International Control Room Week which brought together teams in 230 control rooms across the UK and as far afield as India, Australia and even the remote island of St Helena.
Run for the second year, the campaign week highlighted the critical role played by control room teams keeping society safe and secure and dealing with traumatic and distressing incidents on a daily basis.Read More
Built by first responders using Microsoft Azure Government Cloud architecture, Nimbus is a cloud-aided dispatch solution that provides mission critical reliability, cybersecurity and state-of-the-art Artificial Intelligence capabilities.
Having revolutionised the way the USA dispatches its people and resources across public safety, it’s now here in the UK. Have a look and let us know if you want to see it in person.Read More
We’ve been researching the control room of the future to find out what technologies might be in situ in twenty years? How will wider societal changes – including flexible working and changing skillsets – affect how our control rooms operate?
Predicting the future can be challenging, but we can glean potential expectations by examining trends in the macro environment. Technological advances have been, and continue, driving significant influence — from the Internet of Things, to revolutionary interfaces and more. Societal and social trends focused on flexible working arrangements, workforce skillsets and greater collaboration are also impacting this profession.
Let’s look at some of these forces through the lens of the control room to understand how it might have changed in years to come.Read More
The United Kingdom has four emergency services: Police, Fire, Ambulance and Her Majesty’s Coastguard.
Each service, although independent, works in close collaboration with its counterparts, especially when incidents call upon a multi-agency response. Whilst there are many similarities in how each service delivers its emergency response operations, there can be marked differences.
Here, we look at how H.M. Coastguard – perhaps the least well known of the four emergency services – is structured, its approach to emergency response co-ordination within the control room and typical emergencies to which it responds, day in and day out.Read More
The use of technology in practically every area of modern life means that digital evidence is now available at almost any conceivable crime scene, accident or other incident. This could include CCTV or smartphone footage of an assault in public, a social media trail relating to online hate crime, or a record of which devices connected to the WI-FI router at a property that has been burgled.
The core roles of call taking and dispatching calls as well as those of supervisors and team leaders are all still present in a digital era but what new roles are being created because of digital?Read More