What is Aspire?
Aspire is our contact management solution designed to help you identify and protect vulnerable people. It's a software solution that can be easily installed to work alongside your existing command and control applications.
With Aspire, your contact centre staff can become your new front line, helping you conserve resources and resolve incidents quickly.
Aspire gives you the information you need to make better decisions. Your operators help handle 82 million calls a year (224,650 a day!). But do you know how many of them are repeat callers?
Aspire's telephony integration allows it to automatically check the caller ID for a contact history and to retrieve caller information.
Operators are also alerted when the public meet certain criteria, including:
- Vulnerable persons
- Anti-social behaviour victims
- Repeat callers
- Nuisance/hoax callers
- Mental health sufferers
- Registered helpers
- Crime record management entries
Aspire also enables you to share contact history with other agencies so that together you're all better informed. Smart phonetic algorithms are used to ensure contacts aren't duplicated whilst increasing contact matches with other systems like Niche RMS. And it avoids double-keying!
Keep your public happy
Having the necessary information and being able to deliver a personal experience increases customer satisfaction.
For instance, how many times are you able to identify the offenders linked to repeat victims? With Aspire you can form association charts that highlight the relationships between callers.
Aspire can feed information into management reporting systems to give you detailed performance reports. Good customer service practices can be shared by community representatives or through the force website. Voice traffic and associated ASPIRE screens can also be stored for auditing, training and complaint resolution.