Call Handling and Control Room Despatch

Working with our Command and Control Partners, APD provides a complete Control Room solution developed specifically to meet the communication needs of Public Safety organisations. Our solution is modular, seamlessly merging radio despatch, telephone call handling, video monitoring and web services into a powerful, networked communications tool.

CORTEX™
APD's CORTEX was the first ICCS available on the TETRA Airwave network, and is now running over a variety of TETRA networks around the world. This intuitive solution has been designed for Control Room operators by Control Room operators making it very user friendly. Not only is seamless communication achieved between multiple control rooms and personnel in the field, but access to databases and applications within the same system on a single touchscreen is instant.

Using CORTEX your organisation will benefit from:

• Improved communications, converging disparate telephony and radio technologies and simplifying the despatch process.
• More efficient routing, dynamically prioritising and routing calls directly to the operator's touchscreen
• Improved incident management, sharing information and using inter working talkgroup facilities
• Scaleable and flexible, ensuring your investment is fully future-proofed
• Reduced costs, streamlining desktop equipment and ongoing support burdens
• Higher quality of management information, audit trails and accountability
• Service continuity assurance, even during system failure

Aspire
APD's Aspire Police CRM is designed to support Police Contact and Call Handling centres by:

• Promoting a professional response from the first line of contact with the public
• Tracking all emergency and non emergency calls
• Complementing the operational and cultural changes necessary to make the frontline of customer service effective
• Promoting informed and effective resourcing and dispatch of officers in response to non-emergency and emergency calls
• Promoting the gathering of intelligence and the ability to share this information
• Facilitating inter-agency co-operation
• Providing a basis for customer service performance monitoring and improvement.

Tightly integrated with key operational systems to optimise call handling times, Aspire Police CRM is delivered largely ‘out of the box', reducing risk and implementation cost.

Incident Despatch and Officer Support

POLARIS™
POLARIS (POLice Access to Remote Information Systems) is a suite of mobile information applications packaged and designed to meet the demanding needs of policing. POLARIS is proven and in daily operational use in the United Kingdom, delivering key information on-demand to frontline officers, Control Room operators and management when they need it, where they need it. The mobile data solution integrates disparate systems, in-house intelligence, Command and Control systems and national databases, under a common secure framework, extending the reach of station-bound systems to frontline officers. POLARIS is available on many wireless networks, including GPRS, Mobitex and TETRA, providing Forces with the flexibility to choose the network(s) that best suit their requirement in terms of security, bandwidth and performance levels.

INCA™
INCA 2 is APD's robust in-vehicle communications hub combining flexible vehicle monitoring and control with a single point of access for all in-vehicle systems to data networks and GPS location information. INCA 2 succeeds INCA, with thousands of units deployed with the emergency services, transport companies, local authorities and private organisations around the world.

INCA 2 is able to leverage existing infrastructure while ensuring efficient use of bandwidth, helping to reduce operating expenditure. With INCA 2's standard connections (USB, RJ45 Ethernet and RS232 serial), users can readily mobilise applications using off the shelf hardware and software. Public safety applications for INCA 2 include: Vehicle tracking; secure distribution of high risk/high value information; access to despatch systems; monitoring response times; optimal use of assets