APD Communications

Public and Municipal Services

Local and National Government Organisations

APD supplies solutions to both commercial and government service providers for many areas including highways management, maintenance and housing. We understand the need for solutions that match the process flows in this sector and which maximise the IT investments already made by the organisation. This sector is a highly competitive one, with tight margins; with its background in working with Public Safety, APD has naturally extended its solution offering to Local and National Government to help them improve service delivery and reduce costs.

• Aspire Customer Relationship Management Solution enables you to improve service and reduce costs by delivering customer history, directories, forms, location information and management reports in an easy to use modular solution.
• APD INCA and Co-Ordinator Fleet and Asset management allows you to cut costs through effective route and activity analysis. It provides an accurate proof of service delivery record, and offers your staff a level of safety and security that would not otherwise be possible with traditional voice communications.  Driver and vehicle management further reduces costs by improving fuel consumption and optimising maintenance.   In addition, you can dramatically reduce engineer response times in emergency situations through SATNAV dispatch.
• Automated job dispatch reduces the time your workforce spends in the depot – time that can now be spent on customer sites. Eliminating the need to re-key paperwork by inputting directly into the database not only cuts costs and increases accuracy, but allows you the opportunity to make day-to-day management decisions based on real-time information. Your business is more agile and responsive to customer needs.
• Our systems are easily configurable to fit the way you work and integrate with in-house or market-leading work scheduling systems, allowing optimum routing for faster response.