CONSULTANCY SERVICES
APD offers a comprehensive range of consultative services, simplifying the change management process to ensure a successful deployment. APD is well versed in addressing the physical and cultural challenges and we share our knowledge and expertise to help implement best practice:
Professional Services Extensive range of consultative services from scoping, project management to implementation, imparting our knowledge in process mapping, change management, and cultural issues with appropriate training.
Support Services Comprehensive range from business hours to 24x7 mission-critical support.
CRM
Aspire
Dealing with the public can put a strain on any organisation – not just taking calls and answering queries but providing callers with the information they need to satisfy their requirements – and then being able to record and recall the information at the touch of a button. Putting it simply, a telephone is no longer the only tool needed by a professional call centre.
Aspire provides organisations with a complete CRM system, delivering complex information to operators at the touch of a button, ensuring they carry out their daily tasks efficiently and effectively. Designed with the familiar Explorer web based browsers and simple navigation, agent training is kept to a minimum.
Aspire is designed to support call handling centres by:
- Promoting a professional response from the first line of contact with the public
- Tracking all calls
- Complementing the operational and cultural changes necessary to make the frontline of customer service effective
- Promoting the gathering of intelligence and the ability to share this information
- Facilitating inter-agency co-operation
- Providing a basis for customer service performance monitoring and improvement.
Tightly integrated with key operational systems to optimise call handling times, Aspire CRM is delivered largely 'out of the box', reducing risk and implementation cost.