Contact Centres and Control Rooms
APD provides complete contact centre and control room solutions developed specifically to meet the communication needs of public safety, transportation and municipal organisations
Our solutions are modular, and comprise:
- CORTEX and CORTEXremote - Integrated Communications Control System, seamlessly merging radio dispatch, telephone call handling, video monitoring
and web services into a powerful networked communications tool both in the Control Room and at remote or mobile locations. - Aspire - Customer Relationship Management Solution delivering customer history, directories, forms, location information and management reports together into an easy to use, modular solution.
- INCA and Co-Ordinator – Real time tracking and telematics solutions for vehicles and people coupled with comprehensive reporting to optimise utilisation and minimise costs.
- Best of breed applications from our partners including command and control, IP telephony, voice recording and video switching